Stonz accepts returned items purchased on www.stonzwear.de within 30 days of the delivery date. You will receive a refund for the price of the item and applicable taxes, excluding shipping costs. Please ensure the following criteria are understood prior to mailing in your merchandise:
If your product is eligible for return, please complete the Return Authorization form and mail your package to our office.
Once the warehouse team receives your package, please allow for 2-3 business days to process the return. Once completed, you will see a refund on your original method of payment.
We advise using a reliable mail service that includes tracking; Stonz is not responsible for items that are not received.
To exchange, we request that you send in your items to us for a refund, and then place another order for the correct sized items through our website - you may choose to do this immediately, or wait until your refund has been processed.
Please see above for our return process.